Refund and Return Policy for ShovelHunter.com
1. Refund Policy:
- Customers can request a refund within 30 days of purchase if they are not satisfied with their shovel from ShovelHunter.com. The refund will be issued to the original payment method used for the purchase.
2. Return Policy:
- To initiate a return, customers must contact ShovelHunter.com’s customer service within 14 days of receiving the product. The item must be unused and in its original packaging for a return to be processed.
3. Exchange Policy:
- ShovelHunter.com offers exchanges for products that are defective or damaged upon arrival. Customers must notify customer service within 7 days of receiving the product to arrange for an exchange.
4. Shipping Costs:
- Customers are responsible for shipping costs associated with returns, unless the return is due to a mistake on the part of ShovelHunter.com.
5. Restocking Fee:
- A restocking fee may apply for returns that are not due to defects or errors on the part of ShovelHunter.com. The amount of the restocking fee will be communicated to the customer at the time of initiating the return.
6. Refund Processing Time:
- Refunds will be processed within 7-10 business days after the returned item is received and inspected by ShovelHunter.com.
7. Contact Information:
- For any questions or concerns regarding refunds and returns, customers can contact ShovelHunter.com’s customer service team at shovelhunter2k@.com or by phone at 1-530-2356858